Refund Policy

Deposits

All deposits are non-refundable. The deposit reserves your slot in the schedule and covers discovery, scoping, and planning work — which happens whether or not the project proceeds. Exception: if CrecyStudio cancels before any work has begun, the deposit is refunded in full.

Completed milestones

Once a milestone has been delivered and accepted, that payment is non-refundable. Acceptance is defined as written confirmation, payment of the next milestone invoice, or 14 calendar days without a written objection after delivery.

Mid-project cancellation

• If you cancel after work has begun, you owe for all work completed to date, calculated pro-rata against the agreed total price.
• If you have already paid more than the pro-rata work completed warrants, the difference is refunded.
• Cancellation requests must be submitted in writing to hello@crecystudio.com.

Third-party costs

Fees paid to third parties on your behalf — domain registrations, hosting, fonts, stock assets, API credits, or software licenses — are non-refundable regardless of project status.

What is never refundable

• Delivered and accepted work products.
• Discovery calls, scoping sessions, and written estimates.
• Time spent waiting on client-side delays — missing content, credentials, or approvals.
• Rush fees or priority scheduling surcharges.

Disputes

If you believe something was delivered incorrectly, email hello@crecystudio.com within 14 calendar days of delivery. We respond within 3 business days. Initiating a payment dispute or chargeback before contacting us forfeits the good-faith resolution process.

How to request a refund

Email hello@crecystudio.com with your project reference and the charge in question. We respond within 3 business days. Approved refunds are processed within 10 business days to the original payment method.