Terms of Service

Services and scope

CrecyStudio provides website design, e-commerce, and workflow systems services across three service lanes. Quotes, recommendation ranges, and tier-based pricing are estimates — not fixed-price commitments — until scope is approved in writing. Approved scope defines the work to be performed, the deliverables, and the agreed investment.

Payments and deposits

• Projects generally require a deposit before work begins. Deposit amounts are specified during the scoping process.
• Remaining balance is due based on agreed milestones or upon final delivery, as outlined in the project scope or proposal.
• Late payment may pause active work, restrict portal access, and delay delivery until the balance is resolved.
• All payments are in U.S. dollars unless otherwise agreed in writing.

Change orders and scope changes

Work outside the approved scope — including additional pages, features, integrations, or revisions beyond the agreed structure — may require a change order with separate pricing and timeline adjustments. Change orders are documented and require approval before additional work begins.

Client responsibilities

• Provide accurate project information, content, assets, and access credentials in a timely manner.
• Respond to feedback requests, revision rounds, and approval milestones within a reasonable timeframe to keep the project on schedule.
• Maintain proper licenses and rights for any third-party assets, content, or integrations you provide.
• Ensure that all submitted content is lawful and does not infringe on the rights of others.

Project pauses and cancellation

If a project is paused due to client delays exceeding 30 days without prior arrangement, CrecyStudio reserves the right to close the project and retain any deposits already paid for work completed. Restarting a paused project may require a new scope review and may be subject to updated pricing. Cancellation requests should be submitted in writing. Deposits cover work already performed and are generally non-refundable once work has begun.

Intellectual property and ownership

Upon full payment, clients receive ownership of custom deliverables created specifically for their project — including website designs, page content written for the project, and custom configurations. CrecyStudio retains ownership of its internal tools, templates, frameworks, processes, and any reusable components not created exclusively for the client. Third-party tools, platforms, and integrations remain subject to their own licensing terms.

Abuse, fraud, and malicious behavior

We may suspend access, reject work, or terminate services immediately when we detect abuse, payment fraud, unauthorized account access attempts, threats, harassment, or unlawful use of our systems.

Warranty and liability

Services are provided on a commercially reasonable basis. CrecyStudio does not guarantee specific business outcomes such as revenue increases, lead volume, or search rankings. To the maximum extent allowed by law, CrecyStudio is not liable for indirect, incidental, or consequential damages, including lost profits or downtime caused by third-party platforms, hosting providers, or payment processors.

Chargebacks and billing disputes

Before initiating a chargeback, clients agree to contact support first so we can resolve any billing or delivery issue directly. Fraudulent chargebacks may result in account suspension, termination of services, and collections action where allowed by law.

Modifications to terms

CrecyStudio may update these terms from time to time. Material changes will be reflected in the "Last updated" date above. Continued use of services after changes are posted constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law provisions. Any disputes arising from these terms or the services provided will be resolved in the courts located in Virginia.