Terms of Service

Scope and changes

All quotes are estimates until approved in writing. Work does not begin until a written agreement is in place. Requests outside the agreed scope require a signed change order with revised pricing and timeline before any additional work begins.

Payments

• A deposit (typically 30–50% of the project total) is required to reserve your project slot.
• Remaining balances are invoiced per the milestone schedule in the proposal. Work does not advance past a milestone until that payment clears.
• Invoices unpaid for more than 7 calendar days may pause project work. Invoices unpaid for more than 30 days may result in cancellation, with work completed to date billed at pro-rata rates.
• Prices in proposals are valid for 30 days from the date issued.
• Invoices unpaid for more than 7 calendar days accrue interest at 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) until paid in full.

Intellectual property and ownership

All rights to custom deliverables transfer to you in full once the final invoice is paid. No rights are granted — not even a license to use the work — until payment is received in full. Internal frameworks, reusable utilities, templates, and operating methods developed by CrecyStudio remain its property. CrecyStudio retains the right to show completed work in its portfolio unless agreed otherwise in writing.

Indemnification

You warrant that all content, materials, trademarks, data, and instructions you provide to CrecyStudio are lawfully yours to use and share, and do not infringe any third-party rights. You agree to indemnify and hold CrecyStudio harmless from any claim, loss, or expense — including reasonable legal fees — arising from your breach of this warranty or from your use or misuse of the deliverables.

Timeline and project abandonment

• Timelines begin when the deposit clears and all required input — content, credentials, brand assets — has been received.
• If required input is not delivered within 14 calendar days of request, the timeline pauses until it arrives.
• If a client is unresponsive for 30 or more consecutive calendar days, the project may be treated as abandoned. Deposits and milestone payments already made are forfeited. Restarting requires a new agreement and deposit.

Revision rounds

Each engagement includes the number of revision rounds stated in the proposal. Additional revisions beyond that are billed at the current hourly rate. Revision requests submitted after written sign-off on a deliverable are treated as new scope, not corrections.

Non-disparagement

Both parties agree not to make false, misleading, or materially harmful public statements about the other. This does not prevent either party from making accurate factual statements or from pursuing legitimate legal remedies.

Payment disputes and chargebacks

• If you have a concern about a charge, email hello@crecystudio.com before initiating any dispute with your bank or card provider.
• All project communications, delivery records, and acceptance events are retained and may be submitted to payment processors to contest fraudulent claims.
• Initiating a chargeback for work that was delivered as agreed is a material breach of this contract and may result in the project being suspended and legal action to recover the amount plus collection fees.

Cancellation

If you cancel a project, all work completed to date is billable at pro-rata rates based on the agreed total. If you have already paid more than the pro-rata work warrants, the difference is refunded. If CrecyStudio cancels for cause — non-payment, abusive conduct — the same pro-rata billing applies with no further work obligations on either side.

Right to cure

Before either party may claim a breach of this agreement, the non-breaching party must deliver written notice identifying the specific breach. The breaching party then has 14 calendar days to cure it. If cured within that window, no breach shall be deemed to have occurred for purposes of termination or liability.

Force majeure

Neither party is in breach for delays or failures caused by events outside their reasonable control — including illness, natural disasters, power outages, internet infrastructure failures, or third-party platform outages. The affected party must notify the other promptly. Timelines are extended by the duration of the disruption.

Limitation of liability

CrecyStudio's total liability for any claim is limited to the amount paid for the specific project giving rise to the claim. In no event is CrecyStudio liable for indirect, incidental, consequential, or special damages. All services are provided as-is; warranties beyond those stated in the signed proposal are disclaimed.

Governing law

These terms are governed by the laws of the United States. Disputes that cannot be resolved directly will be submitted to binding arbitration under AAA Commercial Arbitration Rules. Either party may seek injunctive relief in any court of competent jurisdiction.

Entire agreement, severability, and waiver

This agreement and the signed proposal constitute the entire agreement between the parties and supersede all prior communications, representations, or understandings — written or verbal. If any provision is found unenforceable, the remaining provisions stay in full force. Failure to enforce any provision on a given occasion does not waive the right to enforce it in the future.

Support and disputes

Email hello@crecystudio.com before initiating any billing dispute. Most issues are faster to resolve directly — a card dispute adds processing time for both parties and may not produce a better outcome.

Questions

Reach out at hello@crecystudio.com or read the privacy policy for related information about data handling.